*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
  --bg:#0f172a; --surface:#1e293b; --surface2:#273348; --border:#334155;
  --text:#e2e8f0; --muted:#94a3b8; --primary:#3b82f6; --primary-dk:#2563eb;
  --success:#10b981; --warning:#f59e0b; --danger:#ef4444; --sidebar-w:240px;
}
body { font: 14px/1.6 system-ui, -apple-system, 'Segoe UI', sans-serif; background: var(--bg); color: var(--text); min-height: 100vh; }
a { color: var(--primary); text-decoration: none; } a:hover { text-decoration: underline; }
code { background: #0f172a; padding: .1rem .4rem; border-radius: 4px; font-size: .85em; }

.layout { display: flex; min-height: 100vh; }
.sidebar { width: var(--sidebar-w); background: #131c2e; border-right: 1px solid var(--border); display: flex; flex-direction: column; position: fixed; top:0;left:0;bottom:0; overflow-y: auto; z-index: 100; }
.sidebar-logo { padding:1.2rem 1.2rem 1rem; font-size:.875rem; font-weight:700; color:#fff; border-bottom:1px solid var(--border); display:flex; align-items:center; gap:.5rem; }
.logo-icon { width:28px;height:28px;background:var(--primary);border-radius:6px;display:flex;align-items:center;justify-content:center;font-size:14px; }
.sidebar-section { padding:.6rem 0; border-bottom:1px solid #1e2d45; }
.sidebar-section-label { font-size:.65rem;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--muted);padding:.25rem 1.2rem .4rem; }
.sidebar nav a { display:flex;align-items:center;gap:.55rem;padding:.5rem 1.2rem;color:#94a3b8;font-size:.875rem;border-left:3px solid transparent;transition:all .15s; }
.sidebar nav a:hover,.sidebar nav a.active { color:#fff;background:rgba(59,130,246,.12);border-left-color:var(--primary);text-decoration:none; }
.sidebar nav a .ni { font-size:1rem;width:18px;text-align:center; }
.sidebar-footer { margin-top:auto;padding:.75rem 1.2rem;border-top:1px solid var(--border);font-size:.8rem;color:var(--muted); }
.sidebar-footer strong { display:block;color:#e2e8f0;font-size:.85rem; }
.sidebar-footer a { color:var(--muted); } .sidebar-footer a:hover { color:var(--text); }

.main { margin-left:var(--sidebar-w);flex:1;display:flex;flex-direction:column; }
.topbar { background:var(--surface);border-bottom:1px solid var(--border);padding:.8rem 1.75rem;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:50; }
.topbar-title { font-size:1rem;font-weight:600;color:#f1f5f9; }
.topbar-right { display:flex;align-items:center;gap:.75rem; }
.flash-bar { padding:.5rem 1.75rem;font-size:.875rem; }
.flash-success { background:#052e1688;color:#6ee7b7;border-bottom:1px solid #10b98133; }
.flash-error   { background:#7f1d1d88;color:#fca5a5;border-bottom:1px solid #ef444433; }
.content { padding:1.75rem;flex:1; }

.card { background:var(--surface);border:1px solid var(--border);border-radius:10px;overflow:hidden; }
.card-header { padding:.9rem 1.2rem;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;background:var(--surface2); }
.card-header h2 { font-size:.9rem;font-weight:600;color:#f1f5f9; }
.card-body { padding:1.2rem; }

.stats-grid { display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:1rem;margin-bottom:1.5rem; }
.stat-card { background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:1rem 1.2rem; }
.stat-label { font-size:.72rem;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;margin-bottom:.25rem; }
.stat-value { font-size:1.75rem;font-weight:700;color:#f1f5f9;line-height:1; }
.stat-sub   { font-size:.75rem;color:var(--muted);margin-top:.2rem; }

.table-wrap { overflow-x:auto; }
table { width:100%;border-collapse:collapse;font-size:.875rem; }
thead th { background:var(--surface2);padding:.6rem 1rem;text-align:left;font-size:.72rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);border-bottom:1px solid var(--border); }
tbody tr { border-bottom:1px solid #1e2d45;transition:background .1s; }
tbody tr:last-child { border-bottom:none; }
tbody tr:hover { background:rgba(255,255,255,.025); }
tbody td { padding:.7rem 1rem;vertical-align:middle; }
.td-shrink { white-space:nowrap;width:1%; }

.badge { display:inline-block;padding:.18rem .55rem;border-radius:20px;font-size:.7rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em; }
.badge-open{background:#1d4ed822;color:#60a5fa;border:1px solid #1d4ed855}
.badge-in_progress{background:#d9770622;color:#fb923c;border:1px solid #d9770655}
.badge-waiting{background:#71717a22;color:#a1a1aa;border:1px solid #71717a55}
.badge-resolved{background:#05631422;color:#34d399;border:1px solid #05631455}
.badge-closed{background:#1e293b;color:#64748b;border:1px solid var(--border)}
.badge-low{background:#04283622;color:#7dd3fc;border:1px solid #0e748255}
.badge-normal{background:#1e293b;color:#94a3b8;border:1px solid var(--border)}
.badge-high{background:#78350f22;color:#fbbf24;border:1px solid #78350f55}
.badge-urgent{background:#7f1d1d22;color:#f87171;border:1px solid #7f1d1d55}
.badge-admin{background:#4c1d9522;color:#a78bfa;border:1px solid #4c1d9555}
.badge-company_admin{background:#701a7522;color:#e879f9;border:1px solid #701a7555}
.badge-agent{background:#1e3a5f22;color:#7dd3fc;border:1px solid #1e3a5f55}
.badge-client{background:#05631422;color:#34d399;border:1px solid #05631455}
.badge-pending{background:#78350f22;color:#fbbf24;border:1px solid #78350f55}
.badge-done{background:#05631422;color:#34d399;border:1px solid #05631455}
.badge-email{background:#1d4ed822;color:#60a5fa;border:1px solid #1d4ed855}
.badge-portal{background:#4c1d9522;color:#a78bfa;border:1px solid #4c1d9555}
.badge-manual{background:#1e293b;color:#64748b;border:1px solid var(--border)}

.form-group { margin-bottom:1rem; }
.form-label { display:block;font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin-bottom:.3rem; }
.form-control,.form-select,.form-textarea { width:100%;padding:.6rem .85rem;background:#0f172a;border:1px solid var(--border);border-radius:7px;color:var(--text);font:inherit;font-size:.875rem;transition:border-color .15s; }
.form-control:focus,.form-select:focus,.form-textarea:focus { outline:none;border-color:var(--primary);box-shadow:0 0 0 3px rgba(59,130,246,.12); }
.form-textarea { resize:vertical;min-height:110px;line-height:1.6; }
.form-hint { font-size:.75rem;color:var(--muted);margin-top:.25rem; }
.form-row { display:flex;gap:1rem; }
.form-row .form-group { flex:1; }

.btn { display:inline-flex;align-items:center;gap:.35rem;padding:.5rem 1rem;border-radius:7px;font-size:.875rem;font-weight:600;border:none;cursor:pointer;transition:all .15s;white-space:nowrap;text-decoration:none; }
.btn:hover { text-decoration:none; }
.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-dk)}
.btn-success{background:var(--success);color:#fff}.btn-success:hover{background:#059669}
.btn-danger{background:var(--danger);color:#fff}.btn-danger:hover{background:#dc2626}
.btn-warning{background:var(--warning);color:#000}.btn-warning:hover{background:#d97706}
.btn-ghost{background:transparent;color:var(--muted);border:1px solid var(--border)}.btn-ghost:hover{color:var(--text);border-color:#4b5563}
.btn-sm { padding:.3rem .65rem;font-size:.8rem; }

.alert { padding:.75rem 1rem;border-radius:7px;font-size:.875rem;margin-bottom:1rem; }
.alert-success{background:#05631422;border:1px solid #10b98155;color:#6ee7b7}
.alert-error{background:#7f1d1d22;border:1px solid #ef444455;color:#fca5a5}
.alert-info{background:#1d4ed822;border:1px solid #3b82f655;color:#93c5fd}
.alert-warning{background:#78350f22;border:1px solid #f59e0b55;color:#fcd34d}

.thread { display:flex;flex-direction:column;gap:.75rem;margin-bottom:1.5rem; }
.thread-msg { background:var(--surface2);border:1px solid var(--border);border-radius:10px;overflow:hidden; }
.thread-msg.internal { border-color:#78350f55;background:#78350f0d; }
.thread-msg.staff-reply { border-color:#1d4ed855;background:#1d4ed80d; }
.thread-header { display:flex;align-items:center;justify-content:space-between;padding:.6rem 1rem;background:rgba(0,0,0,.15);border-bottom:1px solid var(--border);font-size:.8rem; }
.thread-author { font-weight:600;color:#f1f5f9; }
.thread-time   { color:var(--muted); }
.thread-body   { padding:1rem;white-space:pre-wrap;word-break:break-word;font-size:.875rem;line-height:1.7; }
.internal-tag  { font-size:.68rem;background:#78350f44;color:#fbbf24;border:1px solid #78350f77;border-radius:4px;padding:.1rem .4rem;font-weight:700;text-transform:uppercase; }

.task-row { display:flex;align-items:flex-start;gap:.85rem;padding:.8rem 1.2rem;border-bottom:1px solid #1e2d45;transition:background .1s; }
.task-row:last-child { border-bottom:none; }
.task-row:hover { background:rgba(255,255,255,.02); }
.task-row.done { opacity:.5; }
.task-title { font-weight:600;color:#f1f5f9;font-size:.875rem; }
.task-meta  { font-size:.78rem;color:var(--muted);margin-top:.15rem; }
.overdue    { color:#f87171;font-weight:600; }

.page-header { display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:1.25rem;gap:1rem; }
.page-header h1 { font-size:1.15rem;font-weight:700;color:#f1f5f9; }
.page-header p  { font-size:.83rem;color:var(--muted);margin-top:.1rem; }

.info-grid { display:grid;grid-template-columns:1fr 1fr;gap:.75rem; }
.info-item label { font-size:.68rem;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:700;display:block;margin-bottom:.15rem; }
.info-item .val  { font-size:.875rem;color:#f1f5f9; }

.breadcrumb { font-size:.8rem;color:var(--muted);margin-bottom:.85rem; }
.breadcrumb a { color:var(--muted); }
.filter-bar { display:flex;gap:.6rem;margin-bottom:1.1rem;flex-wrap:wrap;align-items:center; }
.filter-bar .form-select,.filter-bar .form-control { width:auto;min-width:130px;font-size:.83rem;padding:.4rem .7rem; }
.empty-state { text-align:center;padding:3rem 1rem;color:var(--muted); }
.empty-icon  { font-size:2.5rem;margin-bottom:.75rem; }
.grid-2 { display:grid;grid-template-columns:1fr 1fr;gap:1.25rem; }
.grid-3 { display:grid;grid-template-columns:1fr 1fr 1fr;gap:1.25rem; }

.login-wrap { min-height:100vh;display:flex;align-items:center;justify-content:center;padding:2rem; }
.login-card { width:100%;max-width:400px;background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:2rem 2.25rem; }
.login-logo { text-align:center;margin-bottom:1.5rem; }
.login-logo .logo-icon-lg { width:52px;height:52px;background:var(--primary);border-radius:12px;display:inline-flex;align-items:center;justify-content:center;font-size:24px;margin-bottom:.75rem; }
.login-logo h1 { font-size:1.1rem;color:#f1f5f9; }
.login-logo p  { font-size:.82rem;color:var(--muted); }

.portal-header { background:#131c2e;border-bottom:1px solid var(--border);padding:0 1.75rem;display:flex;align-items:center;justify-content:space-between;height:54px;position:sticky;top:0;z-index:100; }
.portal-logo { font-weight:700;font-size:.9rem;color:#f1f5f9;display:flex;align-items:center;gap:.5rem; }
.portal-nav a { color:var(--muted);font-size:.875rem;margin-left:1.5rem; }
.portal-nav a:hover,.portal-nav a.active { color:var(--text); }
.portal-content { padding:2rem;max-width:860px;margin:0 auto; }

@media (max-width:768px) {
  .sidebar { display:none; } .main { margin-left:0; }
  .grid-2,.grid-3,.info-grid,.form-row { grid-template-columns:1fr; }
  .stats-grid { grid-template-columns:1fr 1fr; }
  .content { padding:1rem; } .portal-content { padding:1rem; }
}

/* Attachments */
.attachment-list { display:flex;flex-direction:column;gap:.5rem;margin-top:.75rem;padding-top:.75rem;border-top:1px solid #1e2d45; }
.attachment-item { display:flex;align-items:center;gap:.6rem;padding:.5rem .75rem;background:#0f172a;border:1px solid #1e2d45;border-radius:7px;text-decoration:none;color:#e2e8f0;font-size:.83rem;transition:border-color .15s; }
.attachment-item:hover { border-color:#3b82f6;text-decoration:none; }
.attachment-image { flex-direction:column;align-items:flex-start;padding:.75rem; }
.attachment-icon { font-size:1.1rem;flex-shrink:0; }
.attachment-name { flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#e2e8f0; }
.attachment-size { color:#4b5563;font-size:.75rem;flex-shrink:0; }
.attachment-link { font-size:.78rem;color:#3b82f6; }
.upload-area { border:2px dashed #334155;border-radius:8px;padding:1rem;text-align:center;font-size:.83rem;color:#64748b;cursor:pointer;transition:border-color .15s;margin-top:.5rem; }
.upload-area:hover { border-color:#3b82f6;color:#94a3b8; }
.upload-area input[type=file] { display:none; }
.file-preview { display:flex;flex-wrap:wrap;gap:.4rem;margin-top:.5rem; }
.file-chip { display:inline-flex;align-items:center;gap:.35rem;background:#0f172a;border:1px solid #334155;border-radius:20px;padding:.2rem .65rem;font-size:.75rem;color:#94a3b8; }

/* Prose — rendered HTML ticket/reply bodies */
.prose { line-height: 1.75; color: #cbd5e1; }
.prose p { margin: .5rem 0; }
.prose p:first-child { margin-top: 0; }
.prose p:last-child { margin-bottom: 0; }
.prose br + br { display: none; }
.prose strong, .prose b { color: #f1f5f9; }
.prose em, .prose i { color: #cbd5e1; }
.prose ul, .prose ol { padding-left: 1.5rem; margin: .6rem 0; }
.prose li { margin: .25rem 0; }
.prose a { color: #3b82f6; word-break: break-all; }
.prose a:hover { text-decoration: underline; }
.prose blockquote { border-left: 3px solid #334155; padding-left: 1rem; color: #64748b; margin: .75rem 0; font-style: italic; }
.prose pre, .prose code { background: #0f172a; border-radius: 5px; font-family: monospace; font-size: .85em; color: #7dd3fc; }
.prose pre { padding: .75rem 1rem; overflow-x: auto; margin: .75rem 0; }
.prose code { padding: 2px 5px; }
.prose h2, .prose h3 { color: #f1f5f9; margin: 1rem 0 .4rem; }
.prose h2 { font-size: 1rem; }
.prose h3 { font-size: .9rem; }

/* Clickable stat cards */
.stat-card-link {
  text-decoration: none;
  cursor: pointer;
  transition: border-color .15s, transform .1s;
}
.stat-card-link:hover {
  border-color: #3b82f6;
  transform: translateY(-2px);
}